I have successfully obtained a refund for a piece of software that was on the netbook I don’t use any more. I had thought that when I purchased a year’s subscription that I would get a notification when it was time to renew, and would then need to do so manually . . . but no, it was an automatic thing, and the transaction went through about a week before Boskone, and nearly threw a monkey wrench into the works for that expedition.
I don’t like automatic updates. If my computer is going to change something or add something, I want to be present for the occasion so I can flip the switch myself.
The subscription charge was substantial enough that I went to the trouble of looking up the refund procedure, which – much to my surprise – turned out to be relatively painless and not to require actually talking to anyone at any point. So kudos to AVG PC Tune-Up, which I still have on all my working machines, for being prompt and efficient about the whole thing.